FAQ

FAQ

Most frequent questions and answers

Do you ship interstate?
Do you shape internationally and overseas?
How long does production take?
How long will it take to get my order?

How will my shoes be packaged?
How do I know that my shoes are genuine?
Can I request a totally bespoke pair of shoes with my own specifications?
Do you make shoes in any other UK sizes than 6-14?
How do I protect my shoes?

Can I collect/exchange my shoes in any of your stores?
Do I have a time duration after payment to finalise my order?
How can I change my order once it’s been placed?
What do I do if I mistakenly order a wrong size?
How do I return my shoes?
What happens if I don’t receive an order confirmation?
I have received the wrong item, what do I do?

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